The bank will process written complaints if the customer has completed documents in the form of:

1. Customer's identity, including:

• Full name of the customer and / or customer's representative
• Residential address according to the identity document of the customer and / or customer's representative and other residential addresses (if any)
• Phone number or email address of the customer and / or representative that can be contacted

2. Transaction / service data that is being complained about, containing:

• Transaction / product / service type
• Date and place of transaction
• Proof of transaction
• Card number
• Account number

3. Chronology of the issue

4. Documents directly related to the complaint filed (proof of transactions, deposits and / or other proof of use of products and / or services)

5. Power of attorney with stamp duty if the customer represents the complaint process to a representative