Customer and / or customer representative who submitted the complaint will receive a complaint receipt which contains:

1. Complaint registration number
2. Date complaint received
3. Telephone number or complaint service unit that the customer and / or customer representative can contact
4. Customer's identity or the name of the party representing the customer, if represented
5. Link contains a brief explanation of the complaint mechanism and procedure
6. Information on the estimated time required by the bank to process the customer's complaint, if follow-up is required