The customer can resolve disputes related to payment systems through Bank Indonesia if it has not been decided by an arbitration institution or court, or through facilitation by a mediation institution.

If the customer rejects the settlement sought by the bank, the customer can contact Bank Indonesia through:

Specific for JABODEBEK area, by written letter addressed to:

Kantor Perwakilan Bank Indonesia DKI Jakarta Divisi Perlindungan Konsumen Sistem Pembayaran.

Address: KPw DKI Learning Center Jl. Prajurit KKO Usman dan Harun No.42 RT/RW : 01/05 Senen, Jakarta Pusat 10410, atau Kantor Perwakilan Bank Indonesia terdekat

Telephone: BICARA BI dengan nomor 131

Email: bicara@bi.go.id